ed111 Privacy Policy
At ed111, we take the privacy of every player seriously. This Privacy Policy explains exactly what personal data we collect when you use the ed111 platform, why we collect it, how it is processed and stored, who it is shared with, and what rights you hold as a data subject. Please read this document carefully before registering an account or submitting any personal information to ed111.
Our Commitment
Six Privacy Principles We Live By
These six principles guide every data decision we make at ed111 — from how we build our platform to how we respond to player requests.
Minimal Data Collection
ed111 collects only the personal data strictly necessary to provide our services, verify your identity, process payments, and comply with applicable regulations. We do not collect data speculatively or beyond what the stated purpose requires.
No Unnecessary Third-Party Sharing
Your personal information is never sold to advertisers or data brokers. We share data only with the tightly controlled set of service providers — payment processors, KYC verification partners, and fraud prevention tools — that are essential to platform operation.
Enterprise-Grade Security
All data transmitted between your device and ed111 is protected by SSL/TLS encryption. Stored personal data is encrypted at rest. Our infrastructure undergoes regular independent security audits and penetration testing to ensure it remains robust against threats.
Full Transparency
This Privacy Policy is written in plain English and is publicly accessible at all times. We do not bury data practices in dense legal jargon. Every section below describes exactly what we do with your data and why, so you can make an informed decision.
Respect for Your Rights
You hold meaningful rights over your personal data — including the right to access, correct, delete, or restrict processing of your data. ed111 honours these rights promptly and without unnecessary bureaucratic friction. Submit a request anytime via [email protected].
Defined Retention Limits
ed111 does not retain your personal data indefinitely. We apply clear retention schedules to each data category, after which data is securely deleted or anonymised. Retention periods are determined by legal obligations and legitimate business needs — never by convenience.
Section 1
Data We Collect
The following table summarises the categories of personal data ed111 collects, with examples and the primary reason each category is necessary. A more detailed explanation of how each category is used follows in Section 2.
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, national ID number, passport number, photograph | Account registration, age verification (18+), KYC compliance |
| Contact Data | Email address, mobile phone number, residential address in Bangladesh | Account communications, withdrawal notifications, support responses |
| Financial Data | bKash / Nagad / Rocket / Upay mobile wallet numbers, bank account numbers, transaction history in BDT | Deposit processing, withdrawal processing, fraud prevention |
| Account Activity Data | Login timestamps, games played, bets placed, bet amounts, game outcomes, bonus claims | Account management, responsible gaming monitoring, dispute resolution |
| Technical Data | IP address, device type, browser type and version, operating system, screen resolution | Security monitoring, fraud detection, platform optimisation |
| Communications Data | Live chat transcripts, email correspondence, support ticket contents | Support delivery, complaint handling, quality assurance |
| Marketing Preferences | Opted-in email/SMS promotion preferences, preferred game categories | Delivering relevant promotional offers (only where consent given) |
ed111 does not collect or process special category data (such as health information, biometric data, religious beliefs, or political opinions) unless you voluntarily disclose such information in a support communication. Where such data is incidentally received, it is handled with heightened care and deleted promptly unless its retention is strictly necessary to resolve your query.
We do not collect data from children. ed111 is an 18+ platform. If we become aware that personal data has been submitted by a person under the age of 18, that data will be deleted immediately and the associated account will be closed permanently.
Section 2
How We Use Your Data
ed111 uses personal data for clearly defined purposes only. We do not use your data for purposes incompatible with those stated at the time of collection without first obtaining your explicit consent. The following list covers every primary use case for which ed111 processes personal data.
- Account Creation & Verification: Your identity and contact data are used to create your ed111 account, verify that you meet the 18+ age requirement, confirm your residential eligibility, and maintain the accuracy of your account record over time.
- Service Delivery: Account activity data and technical data are used to deliver the core ed111 service — including access to casino games, sports betting markets, live dealer tables, and the Royal Purple VIP loyalty program.
- Payment Processing: Financial data is used to process deposits via bKash, Nagad, Rocket, Upay, and bank transfer, and to fulfil withdrawal requests to your registered payment method in BDT. All payment processing is handled in partnership with PCI-DSS compliant payment providers.
- Identity Verification (KYC): Identity data and financial data are shared with our KYC verification partner to satisfy anti-money-laundering (AML) obligations and confirm that account ownership matches payment method ownership.
- Responsible Gaming Monitoring: Account activity data is analysed by our responsible gaming systems to detect patterns consistent with problem gambling, such as unusual session lengths, rapid deposit escalation, or self-reported distress. This monitoring exists to protect our players, not to restrict legitimate play.
- Fraud Detection & Platform Security: Technical data and financial data are used in real time by our fraud detection systems to identify suspicious login attempts, multi-account activity, payment fraud, and collusion. Flagged cases are reviewed by our security team.
- Customer Support: Communications data is used to handle your support queries, resolve disputes, and improve the quality of our support services. Support transcripts are retained for a defined period as outlined in Section 6.
- Marketing Communications: Where you have opted in to receive promotional communications, we use your contact data and marketing preference data to send you relevant offers, bonus alerts, and VIP tier updates. You may withdraw marketing consent at any time by updating your account preferences or contacting [email protected].
- Legal & Regulatory Compliance: ed111 may be required to retain and disclose personal data to comply with applicable legal obligations, respond to lawful regulatory requests, or protect the legitimate rights and interests of ed111 and its players in legal proceedings.
ed111 does not use automated decision-making processes (including profiling) in ways that produce legal effects or similarly significant impacts on players, without providing an avenue for human review. Where automated systems flag an account for restriction, a member of our compliance team reviews the flag before any permanent action is taken.
Section 3
Legal Basis for Processing
ed111 processes personal data only where a lawful basis exists for doing so. For each processing activity described in Section 2, the applicable legal basis is one of the following:
- Contractual Necessity: Processing required to fulfil the Terms & Conditions agreement between you and ed111 — including account creation, game access, payment processing, and KYC verification. Without this processing, ed111 cannot deliver its services to you.
- Legal Obligation: Processing required to comply with applicable laws and regulatory requirements, including anti-money-laundering (AML) rules, age verification mandates, and responses to lawful requests from regulatory authorities.
- Legitimate Interests: Processing carried out in pursuit of ed111's legitimate business interests, where those interests are not overridden by your rights and interests. This includes fraud detection, platform security, responsible gaming monitoring, and internal analytics. ed111 has conducted legitimate interest assessments (LIAs) for each such processing activity.
- Consent: Processing carried out only where you have given your freely given, specific, informed, and unambiguous consent — most commonly for marketing communications and non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of prior processing.
Section 4
Data Sharing & Disclosure
ed111 does not sell, rent, or trade your personal data to any third party for commercial purposes. We share personal data only in the limited circumstances described below, and only with parties that are contractually bound to process it securely and solely for the stated purpose.
- Payment Service Providers: We share financial data with payment partners — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and card processors — strictly to process deposits and withdrawals in BDT. These providers are independently regulated and maintain their own data protection obligations.
- KYC & Identity Verification Partners: We share identity data with our KYC verification partner to fulfil age verification and AML compliance requirements. The KYC partner processes this data under a strict data processing agreement and may not use it for any other purpose.
- Fraud Prevention & Security Services: Technical data and account activity data may be shared with fraud detection service providers that analyse patterns across multiple platforms to identify coordinated fraudulent activity. These providers operate under binding data processing agreements.
- Game & Technology Providers: When you play a game provided by a third-party studio (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, or Ezugi), limited technical session data is passed to that provider's systems to facilitate gameplay. Game providers do not receive your financial or identity data.
- Customer Support Tools: Our support platform provider may process communications data in order to deliver our 24/7 live chat and email support service. This provider operates under a data processing agreement that prohibits use of your data for any purpose other than support delivery.
- Legal & Regulatory Disclosure: ed111 may disclose personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where required to do so by applicable law, where necessary to protect the rights and safety of ed111 or its players, or in connection with the investigation or prosecution of fraud or financial crime.
- Business Transfers: In the event of a merger, acquisition, or sale of all or part of ed111's business assets, personal data held by ed111 may be transferred to the acquiring entity. Players will be notified of any such transfer via the email address associated with their account, and the acquirer will be bound by the terms of this Privacy Policy.
All third-party data processors engaged by ed111 are required to sign data processing agreements confirming that they will: (a) process data only on ed111's documented instructions; (b) implement appropriate technical and organisational security measures; (c) not engage sub-processors without ed111's prior written authorisation; and (d) assist ed111 in meeting its obligations to data subjects including rights requests and breach notifications.
Section 5
Cookies & Tracking Technologies
ed111 uses cookies and similar tracking technologies (including local storage, session storage, and pixel tags) to operate the platform, remember your preferences, maintain session security, and understand how players navigate the site so that we can improve the experience. This section explains what cookies we use and how you can manage them.
| Cookie Type | Purpose | Duration | Can Be Disabled? |
|---|---|---|---|
| Strictly Necessary | Session authentication, CSRF protection, load balancing, fraud prevention signals | Session / up to 24 hours | No — platform requires these to function |
| Functional | Remembering language preference, game display settings, last-visited game category | Up to 30 days | Yes — disabling affects personalisation |
| Analytics | Aggregated page-view counts, feature usage tracking, funnel analysis — all anonymised | Up to 12 months | Yes — opt out via account preferences |
| Marketing / Retargeting | Tracking promotional campaign attribution to measure bonus offer effectiveness | Up to 90 days | Yes — requires your prior consent |
You can manage cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies via the browser's privacy or security settings menu. Please be aware that disabling strictly necessary cookies will impair your ability to log in to and use the ed111 platform. Disabling functional or analytics cookies will affect the personalisation of your experience but will not prevent you from accessing games or making transactions.
Section 6
Data Retention
ed111 retains personal data for as long as is necessary to fulfil the purpose for which it was collected, to comply with legal and regulatory obligations, and to resolve any disputes or enforce our agreements. The following retention schedules apply to each data category.
- Identity & Contact Data (Active Accounts): Retained for the full duration of your account being open, plus a minimum of 6 years following account closure. This retention period is required to satisfy AML record-keeping obligations.
- Financial Transaction Records: All deposit and withdrawal records are retained for a minimum of 7 years from the date of each transaction, in line with standard financial record-keeping requirements.
- KYC Verification Documents: Copies of identity documents submitted for verification are retained for 5 years following account closure. After this period, documents are securely deleted from our systems and from those of our KYC partner.
- Account Activity & Betting History: Your full game and betting history is retained for the duration of account activity plus 5 years following account closure, primarily to support responsible gaming review and dispute resolution.
- Support Communications: Live chat transcripts and email correspondence are retained for 3 years from the date of the interaction, after which they are anonymised or deleted.
- Technical & Log Data (IP, Device): Server logs containing IP addresses and device data are retained for a maximum of 13 months, after which they are automatically purged or anonymised.
- Marketing Preference Data: Retained until you withdraw your consent to marketing communications. Withdrawal of marketing consent does not affect any other aspect of your account.
When a retention period expires, ed111 ensures that data is either securely deleted using industry-standard deletion methods (including cryptographic erasure for encrypted data stores) or anonymised in a manner that prevents re-identification. Anonymised aggregate data may be retained indefinitely for statistical and product improvement purposes.
Section 7
Your Rights as a Data Subject
As a player whose personal data is processed by ed111, you hold a set of meaningful rights in relation to that data. ed111 is committed to honouring these rights promptly. To exercise any of the rights listed below, please contact us in writing at [email protected] with the subject line "Data Rights Request" and include your registered account email address and a brief description of your request. We will acknowledge your request within 48 hours and respond in full within 30 calendar days.
- Right of Access: You have the right to request a copy of all personal data that ed111 holds about you, together with information about how it is being processed. This is commonly known as a Subject Access Request (SAR).
- Right to Rectification: If any personal data ed111 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You can update most account information directly through the account settings page; for identity or KYC-linked data, contact support.
- Right to Erasure ("Right to Be Forgotten"): You may request that ed111 delete your personal data. This right applies where the data is no longer necessary for the purpose it was collected, where you withdraw consent (for consent-based processing), or where the data has been unlawfully processed. Note that this right is subject to ed111's legal obligations — for example, AML and financial record-keeping rules may require us to retain certain data even after an account is closed.
- Right to Restriction of Processing: You may request that ed111 restrict the processing of your data in circumstances where the accuracy of the data is contested, where processing is unlawful, or where you have objected to processing pending verification of legitimate grounds.
- Right to Data Portability: Where processing is based on your consent or on contractual necessity, and is carried out by automated means, you have the right to receive the personal data you have provided to ed111 in a structured, commonly used, machine-readable format (such as CSV or JSON) and to transmit it to another data controller.
- Right to Object: You have the right to object at any time to the processing of your personal data where that processing is based on legitimate interests, including profiling for direct marketing purposes. Where you object to marketing, ed111 will cease that processing immediately and without requiring justification.
- Rights Related to Automated Decision-Making: You have the right not to be subject to a decision based solely on automated processing — including profiling — that produces legal or similarly significant effects. Where ed111 uses automated tools as part of account review or fraud detection, a human review is available on request.
Section 8
Contact & Data Protection
If you have any questions, concerns, or complaints about this Privacy Policy or about the way ed111 handles your personal data, we encourage you to contact our data protection team directly in the first instance. Most privacy concerns can be resolved quickly through direct dialogue with our team.
- Primary Contact — Data Rights: Email [email protected] with the subject line "Privacy / Data Rights" for all requests relating to your personal data, including access requests, deletion requests, and corrections. Our team will respond within 30 calendar days.
- General Support: For non-data-related account queries, our 24/7 English-language live chat support is available directly on the ed111 platform. Live chat is the fastest channel for general account questions, payment queries, and bonus enquiries.
- Policy Updates: ed111 reviews and updates this Privacy Policy periodically, and whenever a material change occurs in how we process data. When we make a significant change, we will notify registered players via email to the address on their account. The effective date at the top of this page will always reflect the most recent revision.
- Security Incidents: If you believe your personal data held by ed111 has been involved in a security incident or unauthorised disclosure, contact us immediately at [email protected] with the subject line "Security Concern". ed111 operates a documented data breach response procedure and will act within 24 hours of becoming aware of a confirmed incident.
This Privacy Policy was last reviewed and updated on 1 January 2026. It applies to all players registered on the ed111 platform, including those accessing the platform from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. By continuing to use ed111 after a material update to this policy, you confirm your acceptance of the revised terms.
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