Play Smart.
Stay in Control with ed111
ed111 is committed to providing a safe, fair, and transparent gaming environment for all players across Bangladesh. Our Responsible Gaming framework gives you powerful tools to manage your play, set personal limits, and seek help whenever you need it — because your wellbeing always comes first.
Our Commitment to Players
Six Pillars of Safe Play at ed111
Every tool, policy, and process in our responsible gaming framework is built around one goal — keeping every ed111 player in Bangladesh in control of their experience.
Strict 18+ Enforcement
ed111 operates exclusively for adults aged 18 and above. Every new account undergoes age verification as part of our KYC process. Accounts found to belong to minors are closed immediately and any funds are returned to the originating payment method.
Instant Self-Exclusion
Players can activate a full self-exclusion at any time directly through account settings or by contacting our support team. Self-exclusion can be set for 30 days, 90 days, 12 months, or permanently — with no cooling-off period required to initiate it.
Deposit & Loss Limits
Set daily, weekly, or monthly deposit ceilings and loss thresholds directly in your account dashboard. Limit increases take 48 hours to activate, giving you a mandatory reflection period. Limit reductions take effect immediately.
Session Time-Out Tools
Our time management tools let you set session reminders, daily time limits, and cool-off breaks ranging from 24 hours to 6 weeks. You will receive on-screen alerts when you approach your chosen time limit so you can make an informed decision to continue or stop.
Activity & History Review
Access a complete, real-time breakdown of your gaming history, deposit totals, withdrawal totals, win/loss record, and session durations directly from your account. Transparency about your own activity is a foundational element of responsible play.
Dedicated Support Access
Our 24/7 English-language support team is trained to handle responsible gaming concerns with sensitivity, confidentiality, and zero judgment. Whether you need help setting a limit, activating exclusion, or simply talking through your concerns, we are available around the clock.
Section 1
Age Restriction Policy
ed111 enforces a strict 18+ age restriction across all product lines, including casino games, live dealer tables, cricket and sports betting, and virtual games. No person under the age of 18 may register an account, deposit funds, or access any gaming feature on the ed111 platform.
Every new account registration triggers a mandatory identity verification process. Players are required to submit a valid government-issued ID — such as a National Identity Card (NID), passport, or birth certificate — confirming that they are at least 18 years of age. Accounts where age cannot be confirmed are suspended pending document submission and closed permanently if verification fails.
- KYC Verification: National ID, passport, or birth certificate required for all new accounts. Accounts remain restricted until age is confirmed.
- Payment Method Verification: The payment method used for deposits must belong to the verified account holder. This cross-check provides a second layer of age confirmation through mobile wallet and banking identity systems.
- Suspicious Activity Review: Accounts showing patterns inconsistent with adult behaviour — unusual play times, atypical session length, or payment method mismatches — are flagged for manual review by our compliance team.
- Immediate Closure: Any account found to belong to a person under 18 is closed immediately. All funds held in the account are returned to the originating payment method after investigation.
Section 2
Signs of Problem Gambling
Gambling is designed to be entertainment — the same way watching cricket, going to a cinema, or attending a Pohela Boishakh celebration is entertainment. The vast majority of ed111 players across Dhaka, Chittagong, Sylhet, and beyond enjoy our platform without any difficulty. However, for a small proportion of players, gambling can develop into a problematic pattern that affects finances, relationships, and mental health.
Recognising the early warning signs in yourself — or in someone you care about — is the most important first step. If you identify with several of the questions in the self-assessment below, we strongly encourage you to use the tools described in subsequent sections of this page, or to reach out to our support team in confidence.
Self-Assessment: Do Any of These Apply to You?
Section 3
Self-Exclusion
Self-exclusion is the most decisive responsible gaming tool available on ed111. When you activate self-exclusion, your account is immediately suspended — you will be logged out, your login credentials will be blocked, and you will not be able to deposit, play, or access any gaming feature for the duration of your chosen exclusion period. All scheduled bonus activations and promotional communications are also paused.
30 Days
Short-term break to reassess your relationship with gaming.
Instant Activation90 Days
A focused three-month pause to rebuild healthy habits.
Instant Activation12 Months
A full-year extended exclusion for serious concerns.
Processed in 24hPermanent
Indefinite exclusion with no automatic reinstatement.
IrreversibleHow to activate self-exclusion: Log in to your ed111 account, navigate to Account Settings → Responsible Gaming → Self-Exclusion, and select your preferred exclusion period. Alternatively, contact our support team at [email protected] with the subject line "Self-Exclusion Request" and we will process your request within 24 hours. No reasons are required — requesting exclusion will never result in any penalty or account standing issue.
What happens during exclusion: Your account balance is preserved securely throughout the exclusion period. Any pending withdrawals initiated before exclusion are processed normally. Bonus balances are forfeited. At the end of a timed exclusion, your account will not automatically reactivate — you must submit a written reinstatement request, which is subject to a mandatory 7-day reflection period before access is restored.
Section 4
Deposit & Bet Limits
ed111's limit-setting tools give you granular control over how much you can spend on the platform. Setting limits before you play — rather than in the moment — is one of the most effective ways to ensure gaming remains within a budget you are genuinely comfortable with.
- Daily Deposit Limit: Set the maximum amount in BDT that can be deposited to your ed111 account within any 24-hour rolling window via bKash, Nagad, Rocket, Upay, or bank transfer. Once reached, further deposits are blocked until the window resets.
- Weekly Deposit Limit: Set a ceiling on total deposits across a 7-day period. Ideal for players who prefer to think in weekly entertainment budgets rather than daily ones.
- Monthly Deposit Limit: Set a hard monthly cap on all deposits. This is particularly useful if you receive a monthly salary or stipend and want to ensure gaming never exceeds a fixed proportion of your income.
- Session Loss Limit: Cap the maximum amount you can lose within a single gaming session. When the threshold is reached, the session ends automatically and you are returned to the lobby.
- Single Bet Limit: Set a maximum stake for any individual bet or spin. This prevents impulsive high-value single wagers that fall outside your normal play pattern.
To set or adjust your limits, log in to your account and navigate to Account Settings → Responsible Gaming → Spending Limits. All limit values are displayed and entered in BDT (৳). You will receive an email confirmation each time a limit is set or changed, so you have a clear record of your own commitments.
Section 5
Time-Out & Cool-Off Features
Even if you are not concerned about problem gambling, taking regular breaks from gaming is a healthy practice. ed111's time management tools help you build structured pauses into your play — from brief daily reminders to extended multi-week cool-off periods.
Session Duration Reminder
Set a reminder alert to appear after you have been playing for a specified duration — for example, 30 minutes, 1 hour, or 2 hours. The reminder pauses your screen and prompts you to decide whether to continue. It does not force a logout but creates a moment of conscious reflection.
Daily Time Limit
Set a maximum number of hours per day that you can actively spend on the ed111 platform. Once your daily allowance is exhausted, your session is ended and login is blocked until midnight BST (UTC+6) resets the counter.
Cool-Off Period
Take a structured break from ed111 without fully committing to self-exclusion. Cool-off periods are available in durations of 24 hours, 48 hours, 72 hours, 1 week, 2 weeks, or 6 weeks. During a cool-off, your account is suspended and cannot be reactivated until the period expires.
Reality Check Pop-Up
Enable recurring on-screen pop-ups that show you exactly how long you have been playing and how much you have wagered in the current session. These reality checks appear at intervals you choose and serve as a neutral, factual snapshot of your activity.
All time management tools are accessible via Account Settings → Responsible Gaming → Time Controls. Changes to session reminders and reality check intervals take effect immediately. Cool-off periods activate the moment you confirm your selection and cannot be reversed mid-period.
Section 6
Account Activity Review
One of the most effective ways to maintain responsible gaming habits is to regularly review your own activity. ed111 provides a comprehensive, real-time account history that gives you complete visibility into every aspect of your play — without judgment and without delay.
Your account dashboard includes the following data, all displayed in BDT (৳) and in Bangladesh Standard Time (BST, UTC+6):
- Deposit History: A full log of every deposit made via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other payment methods, including timestamps, amounts, and transaction reference numbers.
- Withdrawal History: All processed and pending withdrawals, with status indicators and expected processing times shown clearly.
- Bet History: A filterable record of every wager placed across all product categories — cricket, slots, live casino, basketball, and BetterLive Live — showing stake, game, outcome, and net result.
- Win/Loss Summary: Aggregated net profit and loss figures broken down by day, week, and month, so you can see trends in your gaming expenditure over time.
- Session Log: A timestamped list of every login and logout event, along with total session duration for each visit to the platform.
- Bonus Usage: A record of every bonus claimed, wagering progress against bonus requirements, and the monetary value of bonuses used or forfeited.
ed111 strongly recommends reviewing your account activity at least once per week. If you notice that your spending or session times are creeping upward over time — even if individual sessions feel manageable — that pattern is worth taking seriously. Use the limit-setting tools in the previous section to respond proactively, before the trend becomes a problem.
Section 7
Support & Resources
If you feel that gambling is negatively affecting your life, your finances, or your relationships, help is available. Reaching out is a sign of strength — not weakness. ed111's support team is trained to handle these conversations with complete confidentiality, empathy, and no judgment whatsoever.
In addition to ed111's own support, we encourage players experiencing difficulties to seek guidance from professional organisations specialising in gambling harm. While ed111 serves players across Bangladesh, international resources are widely available in English and accessible online from Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, and all other cities.
Gamblers Anonymous
A fellowship of men and women who share their experience, strength, and hope with each other to solve their common problem and help others to recover. Available internationally with English-language resources at gamblersanonymous.org.
GamCare
A leading provider of information, advice, and support for anyone affected by problem gambling. Offers free online chat and email counselling services in English. Available at gamcare.org.uk.
BeGambleAware
Provides free, confidential help and support for people affected by problem gambling, including a national helpline and extensive self-help resources. Available at begambleaware.org.
National Mental Health Support
Problem gambling is closely linked to stress, anxiety, and depression. If you are experiencing mental health challenges alongside gambling difficulties, the National Institute of Mental Health (NIMH) in Dhaka provides professional psychiatric support for residents across Bangladesh.
How to initiate self-exclusion via support: If you prefer not to navigate the account settings yourself, simply email [email protected] from your registered email address with the message "Please activate self-exclusion on my account." No further information is required. Our team will process the request, confirm the exclusion duration with you, and send written confirmation once the block is in place.
How to Request Help — Step by Step
Recognise the concern
Use the self-assessment in Section 2 to honestly evaluate whether your gambling has moved beyond recreational play. You do not need to be in crisis to seek help — early action is always better.
Use the immediate tools
Log in to your ed111 account and activate a cool-off period or deposit limit straight away. These tools take effect immediately and buy you time to make a more considered decision about next steps.
Contact ed111 support
Email [email protected] or open the live chat. Tell the agent you are seeking responsible gaming support. They will walk you through the full range of options available to you, including self-exclusion, account closure, and referral to specialist support services.
Reach out to a specialist organisation
Contact GamCare, Gamblers Anonymous, or BeGambleAware for professional, independent guidance. These organisations have no affiliation with ed111 and provide entirely neutral advice focused solely on your wellbeing.
Talk to someone you trust
Speaking openly with a family member or close friend about your situation can be enormously helpful. Shared awareness of the issue creates accountability and ensures you have emotional support as you take steps to regain control.
Section 8
Protection of Minors
Protecting children and young people from exposure to gambling content is one of ed111's most serious obligations. Beyond our own age verification systems, we actively encourage parents and guardians in Bangladesh to take additional precautionary steps on devices that may be shared with minors.
The following practical measures are recommended for any household where children or teenagers have access to smartphones, tablets, or computers:
- Use parental control software: Applications such as Net Nanny, Qustodio, and Bark allow parents to block access to gambling websites across all devices on a home network or on individual devices. These tools work even when children use a different browser or incognito mode.
- Never save login credentials on shared devices: Ensure that your ed111 username and password are not saved in browser autofill on any device accessible to a minor. Use a password manager that requires biometric authentication to access stored credentials.
- Log out after every session: Do not leave your ed111 account logged in on a shared device. Always log out fully when you finish playing, particularly on mobile devices that children may use regularly.
- Keep financial apps separate: If you use bKash, Nagad, or Rocket to fund your ed111 account, ensure those apps are secured with a PIN or biometric lock and are not accessible to minors on a shared phone.
- Have open conversations: Talk to older teenagers in your household about gambling — explain that it is an adult entertainment activity, that it carries financial risk, and that ed111 is a platform strictly for adults aged 18 and above.
If a minor has accessed or attempted to access your ed111 account without your knowledge, please contact [email protected] immediately. We treat all such reports with the highest priority. Our team will secure your account, investigate the access event, and provide guidance on preventing future occurrences.
ed111 also ensures that all marketing communications, promotional imagery, and advertising materials used across Bangladesh are clearly directed at adults. We do not use imagery, language, or themes that could be considered appealing to children or young people, and we do not advertise on platforms or channels where the primary audience is under 18.
Ready to Play Responsibly with ed111?
Now that you are familiar with our full suite of responsible gaming tools, explore ed111's cricket betting, slots, and live casino — all backed by SSL encryption, fair-play certification, and a support team available 24/7 in English for players across Bangladesh.